Returns & Exchanges

For all US returns please click the link below.

PROCESS A RETURN

 

DOMESTIC RETURN POLICY

We accept returns on item(s) in new condition with all original tags attached within 21 shipping service days (Mon-Sat) from the date your order was marked delivered. Any returns marked delivered at our warehouse after that window of time are ineligible for a refund and will be shipped back to the customer. A $10 restocking fee will be deducted from your refund if a return label is generated through our portal. You may choose to use your own preferred shipping method to avoid the restocking fee but we are not responsible for any packages and/or item(s) lost.

Item(s) used, washed, or damaged will be sent back to the address listed on your order. 

Please try on the clothes with caution, as we cannot accept clothes that have acquired a scent of perfume and/or makeup stains, or any other stains in general. 

INTERNATIONAL RETURN POLICY

We accept returns on item(s) in new condition with all original tags attached within 30 shipping service days (Mon-Sat) from the date your order was marked delivered. Any returns marked delivered at our warehouse after that window of time are ineligible for a refund and will be shipped back to the customer.

Item(s) used, washed, or damaged will be sent back to the address listed on your order.

Please try on the clothes with caution, as we cannot accept clothes that have acquired a scent of perfume and/or makeup stains, or any other stains in general.

The Line by K is unable to create return labels for orders outside of the United States. Please ship your preferred shipping method. International returns must provide a tracking number and insurance is suggested.

International Return Address:

KayC Manufacturing

Shipping/Receiving

610 W El Segundo Blvd, Unit E

Los Angeles, CA, 90061

 

EXCHANGES

Our exchanges are not automated at this moment, however we still offer free shipping on all domestic exchanges! If you would like to exchange an item for a different size or color, please email us at what@thelinebyk.com with your exchange request so one of our customer service representatives can assist you with the process.

FINAL SALE ITEMS

Merchandise that is discounted on sale 30% off or greater, and/or marked “final sale" is not eligible for refund or exchange. No exceptions. Any Final Sale items included in a return will be sent back to the address listed on the order.

FAULTY ITEMS

We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect please immediately contact us at what@thelinebyk.com email us a brief description and a photo or two showing the defect/fault.

Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 30 days of purchase. Please note that items that are damaged as a result of misuse are not considered to be faulty.

RETURNS FAQ

How do I make a return?

For our US customers, we provide a prepaid return label to make it easy for you to send your item(s) back. The label is not included in your order but can be generated through our portal found at the top of this page or by clicking here!

If you have any issues obtaining this label, please email us at what@thelinebyk.com! A $10 restocking fee will be deducted from your refund. You may also choose to use your own preferred shipping method to avoid the restocking fee.

My original purchase was shipped to a US address but I am returning it back from an International address?

All orders shipped to a US address must return their items within 21 days of their purchase date. The Line by K is unable to create return labels for orders outside of the United States. Please ship your preferred shipping method. International returns must provide a tracking number and insurance is suggested.

What if I received the wrong item/size?

We are so sorry for the inconvenience! Please email us at what@thelinebyk.com

How long do I have to return something for a full refund?

You have twenty-one shipping service days (Mon-Sat) from the date your order was marked delivered to process a return. Any returns marked delivered at our warehouse after that window of time are ineligible for a refund. Please visit our Returns & Exchanges page for more information regarding our International return policy.

What if I made a purchase using a gift card? Can I still return?

All returned items that were purchased using a gift card will be refunded to merchandise credit.

When will I receive my refund?

We will complete your refund request in up to eight business days from the day your return was received in our warehouse. Your financial institution should post your refund within a few days. Unfortunately, at this time we cannot refund any lost returns.

*Updated December, 2019*