FAQ

PAYMENT

We currently accept payment by Visa, MasterCard, Amazon Pay, Afterpay and Paypal. Amex and Discover cards are supported through the Paypal guest checkout.

CURRENCY 

Prices are shown in USD.

SALES TAX

Orders shipped outside of California are not subject to any sales tax. Orders shipped within California are subject to the general sales tax according to location.

ORDER STATUS 

Please note that we ask for a standard processing time of up to two business days (not including weekends or holidays) from the time your order is placed. A 'Processing' status means that your order has not yet been shipped.

You will receive a tracking number by email once your order has been shipped.

SALE PRICE ADJUSTMENT POLICY 

We will offer sale price adjustments on items that have been purchased within ten days before the new discounted prices. Please email what@thelinebyk.com if you have any questions.

EMAIL PROMO CODES

All our promotional codes one time use per customer and are subject to exclusions. If you did not receive discount code or it’s not working, please contact our customer service team.

ORDERS AND SHIPMENTS

I’d like to modify my order/I ordered the wrong size. Help!

Unfortunately, it is not possible to modify any details of your order after it has been placed. The shipping and payment methods, the number of products and the delivery address cannot be changed. We can, however, cancel an order at any point before it ships out. You can then place a new order for the correct item. 

I made a few orders, can I combine my shipping?

Unfortunately, it is not possible to modify any details of your order after it has been placed, nor to ship various orders together in the same package.

I was sent the wrong item. What should I do?

We are so sorry for the inconvenience. Please email our customer service team with your order number and we will promptly send you a free prepaid return label. 

My shipment tracking isn’t working. When will my package arrive?

Please allow some time for the status of the shipment to correctly display information.

I received a faulty item. What should I do?

We're so sorry about that. Please email our customer service team with your order number and we will promptly send you a free prepaid return label. 

My shipment was marked delivered, however, I haven't received anything. What do I do now?

The Line by K assumes the fault of USPS on a shipment that is marked delivered but is missing, lost or stolen. For more information please contact what@thelinebyk.com.

What is Afterpay?

For more information regarding Afterpay, visit our F.A.Q page here

I paid with Afterpay. Can I still get a refund?

Of course! We’ll instruct Afterpay to cancel the relevant payment plan for your returned items. They will refund any payments already made to the card linked to your Afterpay account. If you need more information, please contact Afterpay.

RESTOCKS

I’d love to know when a product will be back in stock. Can I be notified?

Sign up for our newsletter to be the first to know about our restocks and new arrivals.

SIZING

What size should I order?

Please use size chart as a general guide to help you make a selection. 

PRESS/STYLIST PULL INQUIRIES 

Q: I’d love to pull from The Line By K for a client/shoot/editorial piece. What’s the best contact to do so?

A: Thank you, we’re honored. Please email press@thelinebyk.com.